Call Termination

    

Calls Not Getting Through?

You may be experiencing any of the following:

Someone tells you they tried to call you but the call didn't get through or the call rang on their end but your phone did not ring. A call came through but the quality was poor. A call came through but the caller ID was incorrect. Madison Telephone Company strives to provide excellent service at all times. However, people who live in rural areas all around the country are reporting that calls to them are not getting through, or they are receiving calls with poor quality. Please be assured, this issue is not within our network. The problem starts with the long distance carrier used by the customer who placed the call. The problem can only be resolved by the carrier used by the customer who makes the call.

This nationwide epidemic is negatively affecting local businesses, public safety, and our relationship with our customers. Rural carriers have complained to the Federal Communications Commission (FCC) and state agencies. The FCC has created a task force to investigate and address the issue and rural telco advocates are encouraging swift and severe action against all of the providers at the center of the problem. Visit the FCC blog for more information:

 

www.fcc.gov/blog/new-year-solutions-rural-call-completion-problems.

 

We are hopeful that the large nationwide providers involved in these issues or the FCC will act to address these problems.  In the meantime, here's what you can do: 

Ask for the name of the long-distance carrier used by the person trying to reach you. Call Madison and give them details. Include the name of the carrier used by the caller so that we can contact the carrier on your behalf to try and resolve the issue.

Go to www.fcc.gov/complaints to file an informal wired telephone service complaint with the FCC against the carrier used by the person trying to call you (not Madison), and encourage the caller to do the same. 
 

  



Madison is a high speed Internet (Broadband), Phone, and Cable TV provider serving the Illinois communities of Staunton, Livingston, Williamson, New Douglas, Alhambra, Hamel, Worden, Prairietown, Dorsey, Holiday Shores, Mt. Olive, Benld, Sawyerville, Mt. Clare, Gillespie, and Bunker Hill. Madison Communications, INC. · Madison Telephone Company · Madison Network Systems, INC.® are registered service marks owned by and used under license from Schwartz Ventures Inc. Using these and other intellectual property such as logos, slogans, trade dress, and graphic symbols on packaging, products, or services requires express written permission from Schwartz Ventures Inc. © 2001 - 2011, Schwartz Ventures Inc., All Rights Reserved.